We want you to love your YORJALY pieces. If something isn't right, we're here to help.
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached.
All items must be in their original condition with all packaging, tags, and accessories included.
Email hello@yorjaly.com with your order number and reason for return.
We'll send you a return authorization number and instructions within 24 hours.
Securely pack your item(s) with the return authorization number and ship to the address provided.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
We currently don't offer direct exchanges. If you need a different size or color:
Tip: Place your new order before returning to ensure availability, especially for limited drops.
Customer Responsibility: You are responsible for return shipping costs unless the item is defective or we made an error.
Defective/Wrong Items: We'll provide a prepaid return label and issue a full refund including original shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for returns over $100.
Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return.
Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.
If you receive a damaged or defective item, please contact us immediately at hello@yorjaly.com with:
We'll arrange a replacement or full refund (including shipping) immediately.